Shipping & Delivery

SHIPMENT TRACKING
With ZOAYY, you will receive a confirmation email containing your shipment tracking number once your order has been processed and dispatched. This tracking information will allow you to monitor the status of your shipment and is accessible for 24 hours after the dispatch time.

INTERNATIONAL STORE SHIPPING COUNTRY
Orders placed at our international store will be shipped from either Dubai or Pakistan. As a result, customers are responsible for paying any additional duties, taxes, and tariffs in their respective countries. ZOAYY will not be accountable for any additional fees, taxes, or duties incurred.

Disclaimer
Customers residing outside of Pakistan and the USA are responsible for ensuring that their orders are legally delivered to their country of destination. Orders shipped to these countries may be subject to import duties, taxes, and other tariffs. While this may not be the case for all countries, customs regulations and fees can vary from country to country. To avoid any issues with your shipment, it is strongly recommended that you familiarize yourself with the customs rules and regulations of your own country.
The customer is responsible for paying any additional customs clearance charges and import duties for ZOAYY product shipments. If a parcel is returned due to the customer being unable to be located by the courier or returned by the destination country's customs authorities, the order will be refunded, excluding shipping costs and the return shipping fee.